Refund policy

I work to ensure my customers are satisfied with their purchase(s). If you are dissatisfied with your purchase for any reason, within thirty (30) days of purchase, I'll be happy to exchange the product or provide a refund (minus original cost of shipping). 

To be eligible for a refund or exchange, you can contact me at kim@lulubeeessentials.com and provide a brief description along with a receipt or proof of purchase. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. There is no need to return the original item to me. Unfortunately, I cannot accept returns on gift cards.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I've approved your return, please contact me at kim@lulubeeessentials.com.